C040 Amazon (Luxemburg)

Profiling and Automated Decision Making

Case project

Profiling & Automated Decision Making

Filing DPA

DSB (Austria)

LSA

CNPD (Luxembourg)

Controller

Amazon (Luxemburg)

Case status

Pending (2 - 3 years)
Filed: (2 years 1 month ago)

The case concerns the automatic decision when trying to pay using to Amazon Monthly Invoice" service.

In December 2021, the Austrian DPA informed us that the case has been forwarded to Luxembourg as the lead supervisory authority. We are waiting for an update by the Austrian DPA which so far does not reply to our emails and does not pick up the phone.
Date Summary
03.04.2023
Update by DPAs
21.02.2023
noyb sends email to Lux DPA

asking for an update
15.02.2023
noyb tries calling Lux DPA multiple times

finally reaches them... asked to send an email
10.10.2022
Update by DSB

It's a non-update. Just the typical "We asked the LSA, they didn't react, so we just asked the LSA again"
18.08.2022
Request for update
13.07.2022
noyb tried reaching DSB for Update

Case manager does not pick up. The phone number of her on the DSB's letter is wrong, correct direct number noted.
16.05.2022
Request for update
22.03.2022
Request for update
08.03.2022
SAR reply Amazon outside of the DPA procedure
25.01.2022
Reply by DSB
24.01.2022
Request for update
22.10.2021
Complaint