C032 Wizz Air

Data Subject Rights
Case project
Filing DPA
Controller
Wizz Air
Case status
Pending (3 - 4 years)
Filed: Closed: (1 year 9 months)

The complaint concerns the right to rectification of a passenger name for free, as provided for under Article 16 GDPR.

Protocol
Date Summary
20.09.2024
DSB informs they asked the NAIH for information
05.09.2024
Update Request to DSB
27.03.2024
DPA provides status update

Reply to noyb Post Schufa Letter

27.11.2023
DSB provides a status update

DSB forwards to noyb the reply on the status from the Hungarian DPA: drafting of the decision is underway and the decision is expected to be adopted in the first quarter of 2024

20.11.2023
DSB informs noyb that the update request has been forwarded to the Hungarian DPA
07.11.2023
23.08.2022
noyb submission sent
01.08.2022
DSB forwarded the controllers submission
26.07.2022
Hungarian DPA sent submissions to the Austrian DPA via IMI
31.05.2022
Austrian DPA request to access the submission

The AT DPA asked the HU DPA to send the submission of the controller via the IMI system.

25.05.2022
Followup request sent to DSB
17.03.2022
Another acknowledgement by Wizz Air

Wizz Air is still looking for an amicable resolution to your case.

01.03.2022
Wizz Air acknowledges the complainants position
23.02.2022
Complainant rejects the voucher again
17.02.2022
Wizz Air sends a response

Wizz offer the voucher again.

15.02.2022
Complainant rejected the voucher offer
10.02.2022
Wizz Air sent a copy of data under Art 15

Wizz Air sent to the complainant a telephone recording which she requested to get access to pursuant to Art 15 GDPR. Wizz Air again confirmed they had rectified the surname and the email address in their system.

10.02.2022
Wizz Air offered a voucher to the complainant
08.02.2022
Hungarian DPA response to the Austrian DPA
03.02.2022
Wizz Air contacted the complainant

Wizz Air contacted the complainant directly at her private email address saying they have received the complaint from the HU DPA and have subsequently fixed the issue (rectified the data) in their system. They had explained that the previous "requests were not handled properly due to technical errors" in their processes.

03.02.2022
Followup request sent to DSB and HU DPA

Followed-up with the AT+HU DPAs. AT DPA replied saying they still haven't received anything from the HU DPA and proposed to wait until 9 Feb. In case there's no reaction by then, the AT DPA will urge the HU DPA.

07.12.2021
Update from DSB

DSB informed that the HU DPA has set a deadline for the respondent to submit a statement by mid-December. As soon as DSB receives this, it will be forwarded to us.

10.11.2021
Followup request sent to DSB
18.05.2021
DSB admitted it made a mistake
08.05.2021
Followup request sent to DSB
04.12.2020
Telephone call with DSB

DSB said the complaint is being processed, cooperation mechanism has been triggered (as controller is in HU).

22.10.2020
Wizz Air Press Agency contacted noyb

Wizz Air press agency in Austria informed us that they would be happy to find a solution that is satisfactory for all parties involved. We replied saying that we will observe how Wizz Air is planning to address GDPR rights without a delay and free of charge, especially when it comes to the right to rectification.

The agency replied on 23.10.2020 they are in touch with Wizz Air on this matter.

21.10.2020
Complaint submitted to the DSB